Exchange Policy
We are dedicated to ensuring your satisfaction with our products. While we don’t offer refunds, we do provide an Exchange Policy for items that are damaged or not functioning as expected upon arrival.
Exchange Guidelines:
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Video Proof Requirement: To qualify for an exchange, please record a video unboxing and inspection of the item upon receipt. This video should clearly show the unopened parcel, the process of unboxing, and the item in question, capturing any defects or issues.
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Eligible Exchanges: Exchanges are only available for items that arrive damaged or are not functioning as intended. Items with issues unrelated to damage or defect will not be eligible.
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Request Timeframe: To initiate an exchange, please contact our support team within 48 hours of receiving the product, along with the video proof.
This policy helps us ensure that you receive high-quality products and a smooth exchange experience. Thank you for understanding and supporting this process!